Important Notice
This Privacy Policy applies to all services on the dz999 platform. By using the platform, you are considered to have accepted the terms of this policy.
1. Introduction
Dz999 is one of Bangladesh's most popular online gaming platforms. We take our users' privacy very seriously. This Privacy Policy explains what information dz999 collects, how it is used, and the steps we take to keep your data safe.
By registering on or using dz999, you agree to the data processing practices described in this Privacy Policy. Please read this page carefully before creating an account.
The dz999 Privacy Policy applies to all users, new and existing alike. We believe transparency is the foundation of trust, so every aspect of how we handle your data is laid out openly here.
2. What Information We Collect
Dz999 collects only the information needed to operate the platform, meet legal obligations, and provide you with the best possible service. A detailed breakdown of the data collected is provided below.
Registration Information
- Full name and date of birth
- Mobile number and email address (where applicable)
- Residential address
- Preferred payment method details (bKash/Nagad/Rocket number)
Identity Verification (KYC) Information
- National ID (NID) or passport copy
- Driving license (as an alternative)
- Selfie or photo when identity verification is required
Automatically Collected Information
- IP Address & Device Information
- Browser type and operating system
- Login timestamps and session data on the platform
- Gaming History & Transaction Records
- Cookies & Similar Tracking Data
What We Don't Collect
Dz999 never collects your full bank account number, credit/debit card details, or mobile banking PIN or password.
3. How Information Is Used
Collected data is used solely for the purposes listed below. dz999 never uses your information for unrelated purposes.
| Purpose of Use | Description |
|---|---|
| Account Management | Registration verification, login security, and keeping your account active. |
| Payment Processing | Processing deposits and withdrawals securely. |
| Fraud Prevention | Detecting and preventing suspicious activity. |
| Customer Support | Resolving your issues quickly and effectively. |
| Legal Obligations | Meeting AML/KYC regulatory requirements. |
| Platform Improvement | Improving user experience and services. |
4. Data Sharing & Disclosure
Dz999 never sells your personal information or shares it for advertising purposes. Data may be shared only in the limited circumstances described below.
Service Providers
Authorized third parties responsible for payment processing, technical support, or customer service may receive limited data. These parties are contractually bound to comply with our privacy policy and may not use the data for any other purpose.
When Required by Law
Data may be disclosed in compliance with legal orders from Bangladeshi authorities or regulatory bodies. This includes cooperation with Anti-Money Laundering (AML) investigations.
Business Transfer
If dz999 undergoes any change in its business structure, user data may be transferred to the new entity. Users will be notified in advance in such cases.
5. Cookies & Tracking Technologies
Dz999 uses cookies on its website to enhance your browsing experience and ensure the platform functions correctly.
Cookie Types
- Essential Cookies: Required to maintain login sessions and ensure account security.
- Functional Cookies: Used to remember your preferences and settings.
- Analytics Cookies: Helps analyze platform usage to improve our services.
Cookie Controls
You can disable cookies through your browser settings, though doing so may affect some platform features.
6. Data Security Measures
Dz999 follows industry-standard technologies and processes to protect your data. The key elements of our security framework are outlined below.
- SSL/TLS Encryption: All data transmissions occur through encrypted channels.
- Password Hashing: Passwords are never stored in plain text — advanced hashing technology is used.
- Firewall Protection: A robust firewall is in place to block unauthorized external access.
- Regular Security Audits: Regular audits are conducted to identify system vulnerabilities.
- Restricted Access: Only authorized personnel may access sensitive data.
- Two-Factor Authentication (2FA): 2FA is available for added account security.
Please keep in mind that transmitting data over the internet is never entirely risk-free. dz999 takes every measure to ensure maximum security, but no system can be guaranteed 100% safe. Keep your password strong and never share it with anyone.
7. Your Rights
As a dz999 user, you have the following rights over your own data. Contact our support team to exercise any of these rights.
- Right of Access: You can find out what information we hold about you.
- Right to Rectification: You may request correction of inaccurate or incomplete information.
- Right to Erasure: You may request deletion of your data under certain circumstances.
- Right to Restrict Processing: In certain cases, you can request that data processing be kept to a minimum.
- Right to Portability: You can receive your data in a portable format.
- Right to Object: You may object to certain types of data processing.
Please note that certain data may not be deletable before a specified period due to legal obligations. Our support team can provide further details on this.
8. Data Retention Period
Dz999 retains your data only for as long as necessary. As a general rule, information is kept while your account is active and for a further period after closure as required by legal obligations.
- Transaction records: minimum 5 years (in accordance with AML regulations).
- KYC documents: minimum 5 years after account closure.
- Customer support communications: 2 years.
- Cookies & session data: automatically deleted after the session ends.
Once the retention period expires, data is securely and permanently deleted or anonymized so that identification is no longer possible.
9. Protection of Minors
Dz999 strictly prohibits anyone under 18 from using the platform. We do not knowingly collect data from minors. If a minor has accidentally created an account, that account and all associated data will be deleted immediately upon a guardian's request.
If a parent or guardian suspects their child is using dz999, please contact us immediately. We will take the necessary steps promptly.
10. Policy Changes
Dz999 reserves the right to update this Privacy Policy when necessary. Users will be notified in advance of any significant changes via a platform announcement.
Continued use of the platform after any changes constitutes acceptance of the updated policy. We recommend checking this page regularly. The date of the latest update is always shown at the top of the page.
11. Contact
For any questions or requests regarding this Privacy Policy, please contact our support team. We are available 24/7, seven days a week.
Contact Email: [email protected]
For answers to more common questions, visit our FAQ Page View or Responsible Gaming Go to page.